On July 28, 2017 I called ASG to find out if this company removed, replaced, and repaired a 31 1/4 x 19 7/8 sliding window frame where the glass broke diagonally from top to bottom. The service person ""Mr. Barnes stopped by the same day to look at the window. He removed the frame and took it with him the same day. I received the frame with a new window installed the next day. Note: The service fee was very reasonable, the service technician was very accommodating, and yes you can call the office to pay the amount you owe by phone. I live in the Capital Heights area where the houses were built in 1965. To find a business that can meet your residential needs is hard to come by. I am so glad I selected this company to repair my broken glass which was one that you slide out.Very Very Happy Customer!!!!!