Our experience goes back to when Bill was still doing service on the road. Hence he has tuned the road service over to his nephew Tom. Tom is a very ""keen"" appliance repairman. Following Bill's footsteps getting the job done right. We've had both men here to repair our fridge, washer, & freezer. In all cases they are still working well today. If you have a broken major appliance these are the folks to call. I guarantee if they say it's repairable & worth it do it. It will save you in the hundreds! They are willing to come doing service clear out to our Magnolia home 7 miles north of Paw Paw, WV. Such service & dedication to customers!