Had some hesitations about this location when they showed up over an hour and half late to pick me up. Like c’mon, I live 5 mins away, what’s the hold up? The car itself was great but the random charge in excess of $200 was not as great. If your company makes a mistake and unintentionally charges a customer, fine, just do your best to resolve the situation and return the money to the customer as soon as possible. This is not what happened. There seems to be a lack of communication between the employees as every service member I spoke with offered a different reason as to why I was charged the amount. I would receive one call from an employee promising to rectify the situation, only to find no efforts were made and all the employees clueless the next day. This process repeated it self a couple of times. The situation has still not been rectified. My family and I have been Enterprise customers at this location for years, and this is the first time we have ever encountered such problems. Maybe it was a situational problem? Who knows, but this whole experience was enough to leave a bad taste in our mouths.